Claim Mosaic Mobile: A Mobile App for Public Adjusters
You’re at the property, about to start an inspection. You need the claim details, a place for the photos, and a way to record what needs to happen next. The office computer isn’t much help from here.
Claim Mosaic Mobile is our mobile app for public adjusters, available for iPhone, iPad, and Android. Authorized team members can review assigned claims, capture inspection photos and videos, open files, and update activity and tasks from the loss site.
Arrive with the claim context in hand
Before you walk the property, find the assigned claim by claim number, policyholder, or property address. Review the property, loss, policy, and status information you need for the visit, and open the address in maps.
Check the claim activity before you go in, too. A note from the last visit or an update from the office may change what you need to look at today.
Document property damage directly on the claim
An insurance claim documentation app should make it easy to find the evidence later. In Claim Mosaic Mobile, take inspection photos and videos or import media already on your device, then organize it in folders on the claim.
On a water-loss inspection, for example, you might keep room overviews, close-ups of the damage, and supporting files in an Inspection Photos folder. Handling claim photo organization during the visit saves you from sorting through a camera roll later and wondering which kitchen you photographed.
Need to check an attachment while you’re there? Open it from the claim. Your organization permissions control which file and folder actions are available.
Keep the next action connected to the visit
Maybe the policyholder still needs to send a document. Maybe you need another visit to check an area you couldn’t access. Record that follow-up before you head to the next appointment.
Add an activity entry while the conversation is fresh. You can review, create, assign, edit, and complete follow-up tasks as your permissions allow, with due dates and priorities to keep the next step visible.
Offline photo capture, then sync when connected
Poor service at the property? Offline photo capture lets you keep documenting the loss. Claim Mosaic Mobile queues inspection photos, videos, and supported folder work on the device until you can upload them.
When you have a connection again, keep the app open so foreground sync can upload queued work. With automatic sync enabled, the app syncs supported queued work when it is active and connected; you can also use Sync Now.
Before you put the phone away, check the Sync screen. It shows queued, uploading, synced, and failed work, so you can tell what has reached the claim and what still needs attention. Some screens and actions require a connection, even when photo capture is available offline.
A field companion for your existing workspace
Use your phone for a quick check at the property or a tablet when you want more room to review claim context and files. Light and dark modes give you a choice of appearance for the same field workflows.
Claim Mosaic is claims management software for public adjusters. The mobile app carries the field portion of that work; use the web platform for accounting and broader office workflows.
Get started with Claim Mosaic Mobile
Mobile access is included for eligible, authorized users with an existing Claim Mosaic organization account. Download the app and sign in with your existing account. If you need access, contact your organization administrator.
See the Claim Mosaic mobile companion for a closer look at the screens and field workflows.
